I just added the Office key into my account but I can’t get the download working/taking too long, what should I do?
- Firstly, make sure that your internet connection is stable enough. Next, go to your Microsoft Account Services & Subscriptions (login to the correct account you associated the Office with), then select Install next to it.
![Downloading Office is taking too long / not working 1 GLaH lwOOGTtO02y9U7Lb4FEJPpbFaL0 A](https://s3-eu-central-1.amazonaws.com/euc-cdn.freshdesk.com/data/helpdesk/attachments/production/80010415132/original/GLaH_lwOOGTtO02y9U7Lb4FEJPpbFaL0-A.png?1620125291)
- If you can’t find your Office under Services & Subscriptions, you can also check it in your Order History. Refine your search by selecting All available under Ordered within.
![Downloading Office is taking too long / not working 2 SHFeyz0o96Ofjc5LyjkClh2qUz5EtRoQNQ](https://s3-eu-central-1.amazonaws.com/euc-cdn.freshdesk.com/data/helpdesk/attachments/production/80010415281/original/SHFeyz0o96Ofjc5LyjkClh2qUz5EtRoQNQ.png?1620125347)
- If this didn’t help, please try downloading it from an incognito browser, i.e. Google Incognito (Press CTRL+Shift+N to open incognito browser).
However, if the above solution/s does not work, please contact our Customer Support Team so we can check if you are eligible for a refund or replacement.
To assist you better, please include the details below:
1. Order / Transaction ID
2. Screenshot of the pop-up/error message ‘
3. Additional information (if any)